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Live Chat System

We Specialize In Providing Custom Software Solutions For Your Unique Business Needs.
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Revolutionize Customer Engagement

Elevate your website’s user experience and supercharge your customer support with our cutting-edge Live Chat System for Website Visitors. In today’s fast-paced digital landscape, immediate and personalized communication is key, and our feature-packed software is designed to help you achieve just that. Dive into a world of real-time engagement, where your business connects seamlessly with website visitors, turning them into satisfied customers. With an intuitive dashboard, real-time visitor monitoring, and a wealth of tools, you’ll never miss an opportunity to connect and convert. Access chat histories to improve performance, harness AI-powered chatbots for 24/7 availability, and gather valuable insights through comprehensive analytics. Our Live Chat System isn’t just a communication tool; it’s a strategic asset for enhancing user experiences, boosting sales, and redefining how businesses connect with their audience.

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Features

Dashboard

A sleek, user-friendly dashboard providing a panoramic view of all chat activities. Stay updated on online visitors, active chats, and other crucial metrics.

Online Visitors

Monitor visitors in real-time. Gain insights into their behavior, location, browsing paths, and more. This allows your agents to initiate well-informed conversations.

Chat History

Access a detailed log of past chats. Review conversations, measure performance, and use insights to train your staff or improve the chat experience.

Contact History

A database of all visitors who’ve interacted via the chat. This helps in personalizing future interactions, understanding visitor patterns, and building lasting relationships.

Components

a. Answers/Text
b. Public Group Chats
c. Chat Widget

General Settings

a. Departments
b. Responses
c. Chat Bot
d. Auto Proactive
e. Files
f. Buttons

Users

Manage agent profiles, set privileges, and monitor their chat activity.

Maintenance

Periodic system checks, updates, and optimizations to ensure the software runs seamlessly.

A SWOT Analysis

Take a deeper dive into the world of Live Chat with our SWOT analysis. Explore the strengths, weaknesses, opportunities, and threats associated with Live Chat Systems. Discover how it’s revolutionizing customer support, reducing costs, and providing valuable data insights. From instant problem resolution to the potential for global reach, Live Chat Systems are more than just a communication tool. They’re a strategic asset. Understanding its SWOT analysis will empower you to make informed decisions and stay ahead of the curve.

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Steps Involved

Consulting

Consultation with the client helps to streamline the process and assits us a gain an insight into all the aspects of the LCS as per company’s requirement.

Implementation

Modules are executed, and all the procedures are put in place to test the new way of work, to understand its uses and loopholes.

Training

Conduct special training sessions for the users to help them get an insight into the tools of the modules for better working of the software.

Support 24 / 7

Work on the feedback and improve the loopholes to support the working of the software, and look for innovation to upgrade the software.
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Methodology

1

Planning

Set the foundation stone and plan every step beforehand to keep you informed.

2

Provision

Furnish the LCS software and compose the administrative settings as per your needs.

3

Determine

Create a business process model to understand which module best fits your objectives.

4

Implement

Execute all the tools of the module to manage and automate your day-to-day task.

5

Review & Training

Train the users to help them understand all the aspects of the LCS, and extract feedback to review the software.